Terms and Conditions

Welcome to Thomas Bewick Limited. By stepping into our world and using our services, you agree to these terms. They are designed to ensure a smooth experience for everyone.

1. General

These terms applies to all orders placed by you on our website. We reserve the right to modify these terms without prior notice, so please review them before placing an order.

2. Products and Pricing

We take care to describe our products accurately. However, seeing is believing, but screens can be deceiving—colours and textures may vary slightly. All prices include VAT where applicable. Delivery costs are calculated at checkout.

3. Orders and Payments

Once you place an order, you will receive an acknowledgment email. This does not compromise acceptance of your order. Acceptance takes place when we dispatch the goods. We accept various payment methods securely via our payment partners.

4. Delivery

We aim to deliver within the estimated timeframes, but sometimes the unexpected happens. We aren't liable for delays outside our reasonable control. Please ensure your delivery address is accessible for our delivery vehicles.

5. Returns and Refunds

If you are not entirely satisfied with your purchase, you may return it within 14 days of receipt, provided the items are in their original condition and packaging. Please contact us to arrange a return.

6. Liability

Our liability is limited to the value of the goods purchased. We do not accept liability for any indirect or consequential loss.

7. Contact Us

If you have any questions about these Terms, please contact us at info@thomasbewickwoods.co.uk.